FAQs

As early as possible, especially for peak wedding season. You can book online for any event that is at least 3 weeks away. If your event is sooner than that, please contact us and we will do our best to help.

For events on a Friday, Saturday or Sunday, we dispatch on the Monday before and it is delivered on the Tuesday. For events on any other day, we dispatch 5 working days before and it is delivered the next working day.

You will see your exact dispatch, delivery and collection dates when you book, and in your client portal. If they need to change, just reply to your booking confirmation email.

For Friday and Saturday events we collect on the Monday after, and for Sunday events on the Tuesday after. For any other day, collection is 2 working days after your event.

Simply pop it back in its original packaging. We arrange the courier for you.

Video Guest Book recordings: Delivered digitally within 48 hours of us receiving the device back.

Audio Guest Book recordings: Delivered digitally within 24 hours of us receiving the phone back.

Optional physical keepsakes are dispatched shortly afterwards.

Yes. When you book you can choose delivery to your home, your venue or another address. If it is going to your venue, we ask for a venue contact name, email and phone number so we can coordinate with them directly.

You can also choose a different collection address, for example if it is going home with a family member after the event.

Yes, at any time. Just reply to your booking confirmation email or email us at info@videoguestbook.co.uk. Please let us know before dispatch if the delivery address changes.

While most popular for weddings, our guest books are also perfect for birthdays, anniversaries, corporate events and celebrations of life.

Cancel 30 days or more before your event for a full refund, including any deposit. Between 30 and 14 days before, you receive 50% of the booking value back. Within 14 days, bookings are non-refundable except in exceptional circumstances. See our cancellation policy for full details.

Yes. We provide free UK nationwide delivery and collection for all Video Guest Book and Audio Guest Book hires.

Yes. We regularly supply guest books for destination weddings. These bookings include an extended hire period with delivery six days before and collection six days after your event.

We offer 24/7 support around your event. All devices are fully tested before hire, and in the unlikely event of an issue, we’ll always work quickly to provide a solution.

You can pay in full when you book, or for events more than 6 weeks away, secure your date with just a 25% deposit.

Your balance needs to be cleared 6 weeks before your event. Until then, pay whenever suits you. You will always see your due date and what is left to pay in your client portal.

Yes. There are no fixed instalments. Pay as many times as you like, in whatever amounts suit you (from £10), straight from your client portal. Pay a little each month, or clear it all at once.

Bookings within 6 weeks of the event are paid in full at checkout. For events less than 3 weeks away, please contact us to check availability.

Log in to your client portal and open the Payments section. Choose to pay the full balance or enter a custom amount, then pay securely by card.

Yes. All payments are processed by Stripe, one of the world’s leading payment providers. We never see or store your card details.

We will be in touch to help. If you think you might need a little more time, just email us at info@videoguestbook.co.uk before your due date.

Instantly. Your private portal is created the moment your payment goes through. Your portal link and password are shown on the confirmation page and in your booking confirmation email. Your password is your event date (DDMMYYYY).

See your booking details, your dispatch, delivery and collection dates and addresses, how much you have paid and what is left, and make payments. After your event, your messages are uploaded there so you can watch or listen, download and share them with family.

Yes. Once your messages are ready, you can share them with family and friends straight from your portal.

Guests simply pick up the handset, watch your greeting video, and then record their own message. There are no apps, no setup and no time limits - it’s designed to be fun and effortless for everyone.

There’s no limit on individual message length. Every Video Guest Book phone holds 70+ hours of video. On a full charge the battery lasts around 24 hours on standby and around 8 hours of continuous recording, and you can keep it plugged in all day if you prefer.

Yes. The lens is adjustable, allowing guests of all heights to record clear, well-framed messages.

Yes. Every Video Guest Book hire includes a free personalised sign with your names and date.

Yes. You can record your greeting directly on the handset or ask us to upload one for you before delivery. You can re-record it as many times as you like until it’s perfect.

All videos are recorded in high 4K or HD quality and professionally enhanced to ensure clear visuals and crisp audio.

Yes. The handset can be used plugged in for continuous power or run on the included rechargeable battery for flexible placement.

Guests simply pick up the phone, listen to your greeting, and leave their message after the tone. It feels natural, nostalgic and requires no instructions.

There’s no strict time limit — guests can speak freely without feeling rushed.

Yes. Every Audio Guest Book hire includes a free personalised sign, customised to suit your event.

Yes. You can record your greeting directly on the phone or ask us to upload it for you. You can change it as many times as you like.

Yes. Every message is carefully processed to enhance clarity and volume, with complimentary audio enhancement available on request.

Yes. In addition to digital files, you can choose optional keepsakes such as personalised USBs or vinyl records.