Privacy Policy

Who We Are

Video Guest Book is a UK-based, couple-run small business specialising in:

• Video Guest Book hire for weddings & events
• Audio Guest Book hire for weddings & events

We operate nationwide across the UK and have been proudly preserving voices and faces since 2022.

For data protection purposes, we are the data controller.

Contact details:
Email: info@videoguestbook.co.uk
Website: https://videoguestbook.co.uk

What Information We Collect

When you browse our website, make a booking or contact us, we may collect the following personal data:

• Full name
• Email address
• Phone number
• Billing and delivery addresses
• Event details (date, location, type of event)
• Order and payment information
• Any messages or correspondence you send to us

Payments are processed securely via trusted third-party providers. We do not store your card details.

Audio & Video Recordings

When you hire a Video Guest Book or Audio Guest Book, your guests may record audio and/or video messages.

• All recordings remain your property
• Recordings are used only to provide your final digital files
• We do not watch, listen to, share or use recordings for marketing without your explicit consent
• Files may be briefly accessed only for technical checks or optional enhancement (e.g. audio cleanup), if requested

Your memories are handled with the utmost care and respect.

How We Use Your Information

We use your personal data to:

• Process bookings and payments through WooCommerce
• Deliver and collect your guest book
• Communicate with you about your order and event
• Provide customer support before, during and after your event
• Send essential service emails (order confirmations, delivery updates, instructions)
• Improve our website, services and customer experience

We only process your data where we have a lawful basis under UK GDPR, such as fulfilling a contract or responding to an enquiry.

WooCommerce & GDPR Compliance

Our website uses WooCommerce to manage bookings and payments. This means:

• Order and account data is stored securely to fulfil purchases
• Checkout and booking forms include consent where required
• Personal data is only retained as long as necessary for legal, accounting or service purposes

If you create an account, you can view, edit or delete your personal information at any time (except where we are legally required to retain it).

Marketing & Consent

We will never send you marketing emails unless:

• You have explicitly opted in, or
• You are an existing customer and the communication relates directly to our services

You can unsubscribe from marketing communications at any time by contacting us or using the link provided in emails.

Cookies

Our website uses cookies to:

• Ensure the site functions correctly
• Improve performance and user experience
• Analyse website traffic

For full details, please see our
👉 Cookie Policy

You can manage or disable cookies through your browser settings at any time.

Sharing Your Information

We do not sell, rent or trade your personal data.

We may share limited information with trusted third parties only where necessary, including:

• Payment processors
• Courier and delivery companies
• Website hosting and booking platforms

All third parties are required to process your data securely and in compliance with UK GDPR.

How We Store & Protect Your Data

We take data security seriously and use appropriate safeguards, including:

• Secure systems and password protection
• Restricted access to personal data
• Trusted platforms compliant with UK data protection standards

We retain personal data only for as long as necessary to deliver our services or meet legal obligations.

Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where applicable)
• Restrict or object to certain processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at
📧 info@videoguestbook.co.uk

Related Policies

You may also wish to review:

• Terms & Conditions
• Cookie Policy

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our services or legal requirements. The most up-to-date version will always be available on our website.